But here’s the hard truth: technology alone isn’t enough.

Hospitals need more than data; they need direction, actionable intelligence, and decisions. That’s why Brundage Group takes a different approach: physician-led, tech-enabled.

The Limits of Technology in Revenue Cycle Management

Technology is a powerful enabler, but it often falls short without clinical insight. Too many hospitals invest in tools that generate reports but don’t drive change.

Why?

Because:

• Data without interpretation leads to information overload
• Insights without action fall flat
• Platforms without people don’t solve problems; they accelerate them

Technology can highlight opportunities, but it takes clinical and operational expertise to execute.

When Tech Tools Add Burden Instead of Value

Ironically, some tools meant to streamline processes can create more complexity and workload. We hear this from hospitals all the time.

Why? Because many technology platforms:

• Require more resources to manage, maintain, and monitor
• Rely on clean, structured input data that often doesn’t exist in real-world workflows
• Require ongoing training and change management to be used effectively
• Struggle to integrate with core systems like EMRs, coding platforms, and existing hospital workflows

Instead of reducing noise, they sometimes increase it, creating alert fatigue, dashboards, and questions without clear answers.

When a tool isn’t fully adopted or is poorly aligned with clinical operations, it wastes time, budget, and opportunities.

At Brundage Group, we believe that technology should support people, not vice versa. We pair our products with Physician Advisors who guide your team through adoption, integration, and action.

Why Physician-Led Services Enhance Revenue Capture

At Brundage Group, our Physician Advisors don’t just understand the revenue cycle; they work in it. They know how status determinations, documentation quality, and denial trends play out in the real world.

That means we don’t just identify where revenue is leaking – we guide your team on how to fix it.

From inpatient to observation status, our physician-led approach helps hospitals:

• Improve compliance
• Reduce denial risk
• Capture earned revenue

We bridge the gap between clinical care and financial performance.

How Tech-Enabled Tools Strengthen Strategy

We pair our physician insight with purpose-built, proprietary technology that makes tracking, acting, and improving easier.

Our platforms surfaces real-time opportunities, monitors key metrics, and delivers transparent, actionable feedback to all stakeholders.

With our tech solutions, you can:

• See where documentation or status is falling short
• Track Physician Advisor interventions
• Close the loop between insight and impact

A Closed-Loop Approach: From Opportunity to Resolution

We support the entirerevenue capture and utilization management lifecycle, not just one step.

Here’s how we do it:

Opportunity Identification – Our analytics reveal missed revenue, clinical misalignment, and risk areas.

Intervention & Capture – Physician-led reviews and education correct the course in real time.

Feedback Loop – Ongoing reporting ensures your teams learn, adapt, and scale success.

No more disconnected data. No more siloed teams. Just proven impact -from start to finish.

The post Tech Alone Can’t Fix Your Revenue Cycle: How Physician-Led RCM Closes the Gaps appeared first on Physician-Led Advisory & Revenue Cycle Analytics.

Nationwide revenue cycle solutions provider helps hospitals navigate the complexities of clinical revenue cycle management.  

Tampa, Fla. – August 4, 2025

Brundage Group is proud to announce that Taylor Smith, Vice President of Business Development, and Keith Fulmer, Chief Technology & Information Officer, have been recognized by Becker’s Healthcare as 2025 Up-and-Comers in Health IT and Revenue Cycle Management.

This prestigious list highlights emerging leaders nationwide who are transforming Healthcare through innovation, strategic thinking, and a deep understanding of the evolving landscape. These individuals influence organizational growth, financial performance, and the delivery of high-quality care.

This marks the second consecutive year that Keith Fulmer has earned this national recognition, underscoring his ongoing leadership in driving Brundage Group’s digital transformation and commitment to leveraging technology that improves outcomes and operational efficiency.

Becker’s Healthcare develops the list based on editorial research and peer nominations. Honorees represent a new generation of leaders helping shape the future of healthcare.

Brundage Group congratulates Taylor and Keith on this well-deserved recognition and is honored to have such visionary professionals helping lead the organization forward.

About Brundage Group

Brundage Group is the trusted choice of hospital systems for revenue cycle management solutions. We support hospitals nationwide with customized solutions, including a full suite of physician advisory services, proprietary level of care analytics, and physician-led education to relay quality care. Our programs help hospital organizations break down departmental silos by unifying all departments in the mid-revenue cycle. Learn more at brundagegroup.com. 

For media inquiries, please contact:

Lacey Thompson
Marketing Director, Brundage Group
Email: lthompson@brundagegroup.com

The post Brundage Group Leaders Recognized by Becker’s Healthcare appeared first on Physician-Led Advisory & Revenue Cycle Analytics.

In a healthcare environment where data breaches are costly and operational inefficiencies impact patient care, your integration partner must do more than connect systems. They must protect them.

Built on Trust, Backed by Certification

Every solution we deliver, from clinical analytics to physician advisory services, is backed by HITRUST certification. Whether you leverage Certus Beacon for revenue integrity insights, Certus Radar for real-time performance monitoring, or Certus Connect for EMR integration, you can trust that your data is protected by industry-leading security protocols.

In a healthcare landscape where data breaches are costly, and integration gaps can stall patient care, Brundage Group offers more than functionality. We offer confidence.

Interoperability Without IT Headache

Our products are designed with interoperability in mind. With minimal lift from your internal teams, Brundage Group’s suite of solutions integrates with your EMR and other core systems. From real-time case reviews to documentation support and compliance analytics, our solutions streamline processes and drive measurable outcomes.

Why HITRUST Certification Matters

Security isn’t a value-add; it’s a requirement. HITRUST certification verifies that our systems comply with the most stringent frameworks in healthcare, including:

• HIPAA (Health Insurance Portability and Accountability Act)
• NIST (National Institute of Standards and Technology)
• And others

This means your organization can confidently leverage Brundage Group products, knowing that your data is secure, your workflows are compliant, and your patients are protected.

Secure. Scalable. Aligned with Your Mission.

From rapid implementation to long-term impact, Brundage Group’s HITRUST-certified solutions are built to support the needs of today’s healthcare leaders. Whether you’re improving documentation quality, reducing denials, or optimizing case management, our tools work together securely to elevate performance.

Power a Smart, Safe Revenue Cycle

With HITRUST-certified security across every solution, Brundage Group delivers the confidence and connection your team needs to move faster and more secure.

The post HITRUST Certified: Our Approach to Secure Revenue Cycle Integration appeared first on Physician-Led Advisory & Revenue Cycle Analytics.

Industry experts agree that combining artificial intelligence (AI) and automation will transform revenue cycle operations. A recent McKinsey report highlights that healthcare organizations leveraging AI to streamline their revenue cycle are better positioned to improve margins, reduce administrative burden, and support clinical teams more effectively. At Brundage Group, our tech-enabled Physician Advisory solutions echo this call to action—bringing practical AI to the forefront of utilization management while keeping clinical expertise at the core.

Introducing Brundage Group Intelligence

Brundage Group Intelligence is the engine behind our purpose-built utilization management and revenue cycle analytics solutions, aligning the right staff with the right patients at the right time to optimize status, streamline decisions, and secured earned revenue for care provided.

By combining proprietary analytics, smart workflows, and industry-defining Physician Advisors who drive revenue and compliance outcomes, we help hospitals:

• Capture earned revenue
• Strengthen compliance
• Optimize clinical workflows
• Improve visibility across UM processes

This holistic approach bridges the gap between strategy and day-to-day operations, enabling teams to operate more effectively and efficiently and generating stronger financial outcomes.

Technology Backed by Clinical Insight

Brundage Group doesn’t replace clinical expertise with AI or automation. Instead, our technology supports smarter, faster decisions that improve compliance and global net revenue.

Every solution we build is supported by:

• Proprietary analytics tailored to the UM/Physician Advisor workflow
• Seasoned Physician Advisors validating and guiding insights
• Transparent dashboards for cross-functional alignment
• Real-time data for more intelligent prioritization and compliance
• Committed to cost containment and revenue recovery by closing the gap between internal capacity and/or performance gaps, and full earned revenue capture

This model empowers teams to focus on the right patients and cases, support appropriate patient status assignments, and capture earned revenue for care provided.

Delivering Smarter Workflows and Stronger Outcomes

With Brundage Group Intelligence, hospitals get more than tools; they get a better way to manage utilization and Physician Advisory operations. The result? Improved clarity, streamlined operations, and positive net revenue impact.

In our upcoming blog series, we’ll discuss the four types of AI: narrow (Rules-Based) AI, Machine Learning (ML), Generative AI, and Agentive AI, and how each is deployed within Brundage Intelligence to drive smarter workflows, reduce administrative burden, and improve revenue capture.

We’ll also examine the challenges of AI when humans are removed from the equation and whyclinical oversight, context, and judgment are criticalin the age of automation.

The post Revenue Integrity Through Tech-Enabled Solutions appeared first on Physician-Led Advisory & Revenue Cycle Analytics.

Brundage Group is proud to announce that Keith Fulmer, Chief Technology and Innovation Officer (CTIO), has been recognized by Becker’s Hospital Review in their prestigious 2024 edition of “Health IT and Revenue Cycle Up-and-Comers.”

This list highlights rising stars who drive expansion, transformation, and financial success across hospitals, health systems, and healthcare companies. These leaders are shaping the future of healthcare by optimizing operations through health IT and revenue cycle management. Fulmer’s innovative leadership and dedication to advancing Brundage Group’s services and technology infrastructure have earned him a place among these visionary professionals.

Keith Fulmer’s expertise has been pivotal to Brundage Group’s growth. He helps the company navigate the evolving healthcare landscape and ensures that our clients benefit from cutting-edge technology solutions. His leadership has been instrumental in advancing revenue cycle management initiatives that enable healthcare organizations to improve efficiency and achieve financial success.

“We are incredibly proud of Keith for this well-deserved recognition,” said Dr. Tim Brundage, CEO of Brundage Group. “His dedication to innovation and excellence has been a driving force in our ability to serve healthcare providers with the technology and tools they need to thrive in an ever-changing environment.”

The Becker’s Hospital Review editorial team selected this list from a pool of nominations, highlighting individuals demonstrating remarkable contributions to healthcare IT and revenue cycle operations. Fulmer’s inclusion on the list reflects his exceptional commitment to Brundage Group’s mission of delivering innovative solutions that enhance healthcare performance and patient outcomes.

For more information and to view the complete list, visit Becker’s Hospital Review.

About Brundage Group

Brundage Group is the trusted choice of hospital systems for revenue cycle management solutions. We support hospitals nationwide with customized solutions that include a full suite of physician advisory services, staff augmentation/workforce solutions, proprietary level of care analytics, and physician-led documentation education to relay high-quality care. Our programs help hospital organizations break down departmental silos by unifying all departments in the mid-revenue cycle. Our dedicated staffing division provides seasoned, veteran RN case managers, utilization review nurses, and appeals/denials professionals, all backed by our team of expert physician advisors and documentation and coding experts.

Media Contact

• Lacey Thompson
• Email: lthompson@brundagegroup.com
• https://brundagegroup.com/

The post Brundage Group’s Keith Fulmer Honored in Becker’s 2024 Health IT and Revenue Cycle Up-and-Comers List appeared first on Physician-Led Advisory & Revenue Cycle Analytics.

Meet Our Experts

Dr. Hassan Rao, MD, CCS, CPC

Dr. Hassan Rao is a Hospitalist and Executive Physician Advisor renowned for his clinical documentation, coding, quality, and utilization management expertise. With extensive experience in clinical documentation improvement (CDI) audits, quality metrics (including PSIs and mortalities), denials management (covering both clinical validation and coding denials), and DRG reviews, Dr. Rao brings invaluable insights to the table.

Robin Sewell, CDIP, CCDS-O, CCS, CPC, CIC

Robin Sewell is a veteran coder with a comprehensive background in CDI and coding. She validates coding errors and second-level reviews of high-dollar accounts and DRGs. Robin’s expertise lies in identifying CDI and coding opportunities through data analytics and comprehensive DRG reviews.

Why Attend?

At Brundage Group, we leverage our Physician Advisor and coding expertise to provide robust CDI audits and education, ensuring the highest quality and revenue management standards. Each review involves veteran coders and Physician Advisors, guaranteeing accuracy and reliability.

Core Concepts Covered

• Pre-Bill DRG Reviews: Learn the critical value of pre-bill documentation and coding reviews to ensure accurate claims data. Our tailored approach uncovers trends, addresses query and coding opportunities, validates coding for hospital quality, and reduces revenue leakage.
• DRG Validation Misconceptions: We demystify the term “DRG validation” and clarify its scope and significance. Thorough validation processes are essential for optimal revenue cycle management.
• Denial Prevention and Compliance: Accurate claims are crucial for reducing denials and ensuring compliance, directly impacting the hospital revenue cycle.

Benefits for Your Hospital

• Uncover Trends and Areas for Improvement: Ongoing monitoring and tracking of critical metrics reveal opportunities for enhancement.
• Minimize Bill Holds: Quick turnaround of DRG reviews reduces bill holds and expedites revenue flow.
• Integrated Analytics: Integrating analytics allows for dynamic claims adjustment, focusing on DRGs.
• Improve DRG Accuracy: Minimal impact on DNFB while enhancing DRG accuracy and reviewing quality measures.

Don’t Miss Out

This webinar is a must-attend for healthcare professionals dedicated to optimizing their hospital’s revenue cycle. Gain valuable insights from seasoned experts, learn practical strategies, and take your hospital’s revenue integrity to the next level.

Register now and ensure your spot for this transformative webinar. Join us on Thursday, July 18, 2024, at 1:00 PM ET, and empower your hospital with the knowledge and tools to excel in clinical revenue cycle management.

Optimize your hospital’s revenue cycle with expert insights and practical strategies. Join us for this impactful webinar and stay ahead in the healthcare industry!

The post Unlocking Revenue Potential: Physician Advisor Meets Coder for Unbreakable Accuracy in DRG Review! appeared first on Physician-Led Advisory & Revenue Cycle Analytics.

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Poorly managed documents can lead to denied claims, compromising healthcare delivery, and increasing the risk for revenue leakage. Your health system’s practice management services’ efficiency depends on this crucial aspect: denial avoidance through robust denial management in medical billing.

Importance of Medical Documentation in Healthcare

As you navigate the healthcare landscape, remember that medical documentation holds considerable significance. This crucial aspect shapes patient care and builds a bridge between doctors and health insurers.

Failure to maintain adequate records can lead to obstacles with commercial payer denials. Now, let’s consider how poor documentation could impact denial management services. These are critical strategies aimed at identifying why claims get rejected by insurance companies, often due to improperly documented treatments or diagnoses.

A well-maintained document is akin to a guiding roadmap leading toward successful claim resolutions instead of introducing hurdles on your path.

Finally, good practice in healthcare includes proper utilization management programs. These programs are accompanied by precise and medically necessary covered service notations. This ensures transparency for patients and providers, cutting unnecessary administrative costs. Ultimately, this can improve the efficiency of our present-day healthcare system.

Understanding Commercial Payer Denials

You might be surprised to learn that commercial health plans contribute largely to denials. Denials affect more than just finances; they can spike A/R days, grow write-off rates, and push collection costs upwards, while stalling cash flow into your organization. Naturally, this kind of impact breeds blame among teams about who bears responsibility. But here’s a fact often overlooked: finding out why these denials happen helps solve them!

Sure, it takes hard work and cooperation across all sections, from patient access through clinical services to financial representation, but tackling each area lessens denial risk significantly. Remember, there’s the potential danger zone between back-office duties such as billing/collections, coding/charge capture, and those at the front end, namely scheduling/access/patient care, where poor communication could amplify risks further. It’s crucial, then, that everyone focuses on root causes primarily, which simplifies the appeals process while installing preventive measures against future issues.

The Role of Medical Documentation

Your relationship with commercial insurers can often be a thorny one. You may find their policies becoming ever more challenging to navigate. Nearly 80% of hospitals report such relationships are deteriorating rather than improving.

Patient care hangs in the balance as insurance companies implement obstacles that delay needed treatments and burden patients and providers. Increasingly common practices include improper use of utilization management programs or denial of medically necessary services that carriers ought to cover. Moreover, documentation requirements have become excessively stringent, while certain medical necessities’ definitions remain vague without clear communication towards those who provide patient care.

Adding fuel to an already blazing fire is frequent mid-contract coverage alterations, leaving policyholders blindsided by changes they weren’t expecting or prepared for, making billing even trickier!

Commercial insurer tactics seem designed to add barriers that lead to payment evasion. This act causes clinician burnout and inflates administrative costs across our system. Most previously denied authorizations wind up being approved after appeal, albeit at a considerable expense.

The Relationship Between Inadequate Documentation and Denials in Hospital Settings

It’s essential to recognize that insufficient documentation can directly impact claim denials from commercial payers within a hospital environment. When crucial information is missing or inaccurate in a claim, it raises concerns for insurers. These issues can range from empty fields, such as incomplete patient information, to errors in plan codes or technical omissions, like missing modifiers.

Even if a hospital meets all the criteria for medical necessity, the failure to accurately and comprehensively document this within the claim submission process can result in denials due to insurance companies perceiving the services as medically unnecessary.

Rejection of claims does not necessarily lead to automatic write-offs; approximately two-thirds of such cases can be recovered. It is imperative to ensure that hospital procedures align with the specific requirements of payers through strategic planning, which can lead to successful recovery at reduced costs. Attention to detail plays a vital role in avoiding unexpected challenges related to procedure coverage, adhering to network regulations, and minimizing duplications. Additionally, adhering to timely filing limits significantly reduces the risk of missing critical deadlines.

Therefore, hospitals should prioritize accuracy over speed when submitting claims and stay up to date with evolving healthcare regulations to mitigate unwarranted payment delays common in today’s ever-changing healthcare landscape.

Impact of Commercial Payer Denials on Hospitals

When hospitals grapple with commercial payer denials, the repercussions can be quite severe. It is concerning to note that many health insurers have adopted policies that impede patient care and place a heavy burden on healthcare providers and their clients. According to a survey conducted among members of the American Hospital Association (AHA), a staggering 78% of hospitals have reported experiencing adverse effects stemming from interactions with insurance companies.

Due to these delays and unwarranted denials issued by insurance providers, patients often find themselves unable to rely on their coverage when they need it most. The unnecessary obstacles created by certain commercial insurers result in significant human costs, including clinician burnout and an inflation of administrative expenses within healthcare systems. For example, appeals against prior authorization rejections are frequently successful but come at a considerable financial cost, highlighting the substantial resources expended in this area.

Disturbingly, mounting evidence suggests that these tactics are rapidly spreading. There is an escalating demand for increased transparency concerning services requiring prior approval, coupled with streamlined appeal processes that do not hinder the reimbursement of legitimate medical claims. These issues impose considerable financial and emotional strain on the individuals affected and threaten the overall stability of our healthcare system. Fiscal challenges only compound the looming overhead costs.

It is estimated that more than $6 billion remains tied up in unpaid claims exceeding a half-year duration among the surveyed healthcare establishments.

Factors Contributing to Inadequate Documentation

The common culprits often include lack of clarity and specificity in the documents, paired with incomplete information or errors. Busy healthcare providers juggling multiple responsibilities may inadvertently make documentation their secondary priority.

Their time constraint can trickle down as a barrier to comprehensive record keeping. Another stumbling block is insufficient education among providers about what should be included for coding purposes. Detailing patient history and health issues requires utmost dexterity to reflect accurately for diagnosis and insurance claims purposes.

For instance, if there are no known drug allergies, it could mean either “No Known Drug Allergies” (NKDA) has been recorded, or this section might remain empty due to oversight, leading to miscommunications later on! Therefore, proper guidance and training are required, along with using innovative technology platforms such as Electronic Health Records (EHRs). This helps streamline processes while ensuring accuracy, leading to a better claim acceptance rate by commercial payers!

Strategies to Improve Medical Documentation

In your quest to improve medical documentation, consider transparency a vital tool. Providing clear information about services requiring prior authorization is crucial. Consider also standardizing processes for transmitting requests and responses to streamline operations.

As you prioritize timely response, detailed denial notices are also essential in the process. They contribute to refining appeal procedures reducing unnecessary delays or denials. Collection and analysis of key performance metrics can guide improvements effectively as well.

Applying financial penalties when undue delays occur regulates procedure adherence more strictly while promoting adequate provider networks. Remember that effective strategies ensure smooth running and significantly reduce healthcare costs over time while improving patient access to care.

A lack of solid medical documentation can lead to commercial payer denials. You, as a healthcare provider, need robust records for your claims. With Brundage Group’s expert aid in clinical documentation integrity and denial management, you’ll strengthen document quality and compliance while reducing the risk of payment refusals from insurance companies!

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